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Are you ready to handle continued temp growth?

Temporary employment is booming. Do you have the systems and processes in place to handle it?

According to recent Deutsche Bank research, temp volumes are continuing to skyrocket during this period of economic recovery. In March 2013, temp growth rose by 6.8 percent in a year-over-year comparison – and was up from the 5.6 percent experienced in February 2013. Overall, approximately 23 percent of all the new jobs created in March 2013 were temp positions.

While the U.S. Department of Labor’s jobs report was underwhelming for many, it still demonstrated that the economy is moving forward. Unemployment moved fractionally down to 7.6 percent and the economy gained 88,000 jobs.

As a staffing professional, you’re in perfect position to take advantage of this rise in temporary positions using the most cutting edge recruiting software that can appropriately handle the sheer volume of data, clients and potential candidates.

Your corporate clients are finding that temporary workers or freelancers often offer the right balance of skills and can have an instantaneous impact on a campaign or the development of a project. The makeup of the workforce is changing and it is increasingly becoming common for companies to hire contract and temporary workers who best demonstrate the ability to make business contributions immediately upon getting hired.

From a staffing and recruiting agency perspective, your clients want you to be able to find and place the talent they need fast, accurately, and efficiently. To do this – and manage your margins and business profitably – you have to have systems and processes in place that are flexible and scalable enough for whatever comes your way. This also means being able to monitor and manage your key performance metrics continuously.

If you find that your staffing and recruiting processes – or perhaps more importantly your own sales and recruiting staff – are being stretched to the limit and beyond to handle the growth in job orders, it’s time to look at revising or upgrading your systems and processes.

Two steps to sounding more confident

Confidence is key, whether you’re speaking in a board room or with a colleague on your way out of the office. The more confident you appear, the more willing people are to follow your advice and typically more opportunities will come your way. However, do you ever find yourself wishing you could portray the easy, secure professional you aspire to be?

There’s no shame in not feeling like you’ve reached the top of your game! As a staffing and recruiting professional, just like any individual, working hard to constantly improve is what makes you a valuable team member, and if you feel your confidence needs a bit of a boost, here are a few tips. Sometimes, you may feel secure in your decisions and what you are trying to communicate, but somehow fail to convey that confidence to other people. So, if you feel your confidence needs a bit of a boost, here are two tips.

1) Mentally rehearse.

Tripping over your own words can immediately take away from the message you are trying to convey – it doesn’t matter how important your words are – even if you’re saying you invented sliced bread. If you’re having a pre-scheduled meeting with someone, consider mapping out a few talking points and practicing sentences that are key to your delivery. Practice will help you smooth out the kinks and allow you to feel more secure about the message you are communicating. Remember, you don’t have to repeat yourself word-for-word, just feel as if you know the right method and the proper transitions from one idea to the next. This will really help you when you’re trying to communicate to an important client at your firm or when you’re trying to convince a potential job candidate to consider a position you’re trying to fill.

2) Place emphasis on first-hand knowledge.

Regardless of whether you are discussing a work issue or conversing casually with someone, it’s best to stick to topics you’re comfortable with. You’re able to come off as a thought leader and will feel more confidence because you’re not taking a shot in the dark about something. If the topic of conversation does go into areas that you don’t know well, it’s better to be upfront and say that you “haven’t read that article yet” or are interested in learning more. Confident people don’t act afraid about a lack of knowledge on a subject matter, they are willing to admit their ignorance and learn more. When you are talking to a client about their industry, make sure you have researched everything you can about the business beforehand. Ask questions if you’re unsure about the clients needs. A client would  most likely rather have you ask questions and receive the right pool of potential candidates than receive workers who are not the right fit.

Keep a positive spirit and use these tips and your staffing know-how to help you get an edge in the industry. By boosting your confidence and using your high-quality staffing software to gain insight into hiring trends, you can grow and succeed in the industry.

How can you help close the talent gap?

Are your clients experiencing a talent gap? It’s not uncommon. Organizations across the country are finding a lack of qualified candidates in a wide spectrum of industries. Despite the 13.3 million people who are still unemployed, according to the U.S. Department of Labor, businesses are struggling to find workers with the right skills and experiences.

According to a 2012 Manpower Group survey, nearly one in three employers continue to have difficulties hiring the right people to fill vacancies because of a lack of available talent. Most of the shortages are in fields like technology, healthcare and the sciences.

Hiring expert Keith Cline wrote recently for Inc.com that “the demand for top-tier engineering talent sharply outweighs the supply in almost every market, especially in San Francisco, New York, and Boston. This is a major, major pain point and problem that almost every company is facing, regardless of the technology ‘stack’ their engineers are working on.”

Mechanical, electrical and civil engineers are in short supply, so businesses are forced to try and attract valuable workers from their positions at other organizations. This is ‘passive candidate’ sourcing and recruiting at its most difficult. You’re given the responsibility of finding the right candidates in this tough market and are using all of your resources to try and attract the attention and identify top workers. You’re using social media sourcing to find and add these passive candidates to your recruiting software. Only then can you effectively track and manage sought-after talent as it traverses the hiring landscape so that you can then offer your clients the ideal balance of performance and the right skills.

So, it’s no surprise to you that the skills gap makes fulfilling client orders more challenging for you in the recruiting and staffing industry. After all, here you are delving through your LinkedIn connections and the thousands or tens of thousands of resumes in your recruiting software looking for the needle in the haystack – figuratively. Your clients are depending on you to make the strategic decisions and place the right candidate in front of them.

Here are the top three ways the employment sector could decrease the skills gap:

1) Create strategic workforce planning. The Boston Consulting Group claims the talent gap is present globally and it will have a negative impact on industries. However, with strategic workforce planning, a company can model labor supply and demand for an industry by educating workers and creating initiatives that encourage individuals to enter programs designed to teach students to fill the skills gap for an industry. Refining education initiatives can boost the public’s interest in key workforce developments in an industry. As a staffing and recruiting professional, you can take a pro-active role in helping your customer perform a gap-analysis on their workforce planning needs and get the inside track on helping them fill those gaps.

2) Develop a talent training program. If a company is struggling to find workers with the exact qualifications it needs, but is seeing a lot of potential candidates that just don’t make the mark by a slight margin, it can create a training program to develop that professional to fit a specific role. As a staffing professional, you can even help your client identify the workers that will best take to the training opportunity and have the personality and background to easily adapt and learn necessary skills. Sometimes training workers to fit a role may be a more affordable and cost-effective human resource solution than leaving the position open and continuing a staffing search.

3) Check your compensation packages. A company that doesn’t offer a competitive wage and compensation package for a position is going to find it difficult to find and keep workers. ERE.net reports that employee turnover rates will be high and it will seem like no one stays in the role long enough to have in-depth knowledge. If you find that your client is consistently trying to hire for the same position or is offering a compensation package that is below industry norms, you may have to consider discussing the situation. Here is where your expertise in developing and delivering comprehensive and well-managed workforce solutions – whether they are for short-term projects or long-term contract positions – can truly benefit your customers.

Are you taking advantage of mobile job searchers?

It’s not a surprise that job seekers aren’t combing newspapers for help wanted ads, and people have pretty much forgotten many job boards, but did you know that a rising number of job candidates are even skipping LinkedIn?

A Comscore study from 2011 found that 77 percent of job seekers are now using their mobile devices and carefully calibrated applications to find available positions. CMS Wire reports that the number one reason job seekers are using mobile applications is the ability to quickly react to a new job posting. That reason is followed by the ability to job search anywhere and at any time, and another 17.65 percent enjoyed the discretionary ability of browsing online job boards.

Not surprisingly, the majority of job seekers using mobile devices to conduct searches are part of the younger crowds. Millennials are seeking entry-level positions and college-graduate level jobs and make up 24.8 percent of all mobile job searches. Geography seems to be another distinguishing characteristic, as the survey found that an astounding 20.9 percent of all mobile application searches originate from Manhattan. Meanwhile, technology jobs only made up 6 percent of searches – as finance and healthcare both beat out the industry with 8.3 percent and 6.2 percent, respectively.

It’s an interesting development. As a staffing professional, you already know that everything in the industry is becoming mobile accessible. Look at your own staffing software – it allows you to peruse job candidates, track their progress and make on-the-spot decisions so that you can excel at your job. So, it shouldn’t surprise you that as you try to find the best job applicant for a position, a job seeker is monitoring potential openings.

What does this mean for you? It means that your potential job candidates are more mobile-accessible than ever. You most likely will be able to contact them about a position via a mobile device – with an application, text, Tweet or email – and receive a quick response. It also may mean that your strategies for keeping tabs on the industry could be changing in the near future and become more mobile-based. We don’t know yet, but it certainly is an interesting time to be in the staffing industry.

How to boost staffing performance by improving follow through

As a staffing professional, do you have a responsibility to follow up with a candidate? It’s a debatable point. There are articles out there claiming that failing to contact a prospective job candidate after a decision has been made about a position is leading to the erosion of the industry’s reputation. On the other hand, the time crunch and fear of making a legal blunder are real concerns.

I’m sure most of us would agree – we want to be able to get back to every job candidate we screen to let them know if they got the job. After all, we understand what that tortured limbo status feels like! Plus, the potential candidate who fails to get one job may be ideal for another position you’re staffing for. However, if you leave this person in limbo land and give him or her a negative experience, your chances of successfully recruiting them for another job have seriously decreased.

I know, I know. You’re probably saying to yourself that you know the benefits of contacting prospective job candidates. You just don’t have the time! Well, there are ways for you, as a staffing professional, to increase productivity and improve your performance so that you have the time to return a few calls and get back to those waiting in staffing purgatory.

First, you know that hiring is picking up across multiple industries, which means your client load and the number of potential candidates you’re talking to is on the rise – making it even harder to track the work flow of a job. Make sure to leverage your skills and your ability to take advantage of your cutting edge recruiting software. It can help you track job candidates from first contact to client billing. The software will provide you with a manageable candidate tracking system – allowing you to know who to contact when in regards to the conclusion of filling a job.

The staffing software will provide you with the mobile-accessible solution you need to ensure that candidate communications are completed in a timely manner – leaving no one feeling as if they are stuck in limbo. Boost the reputation of your industry and your organization by using a system to improve candidate relations from the start.

Common resume lies recruiting agencies catch every day

As a recruiting and staffing professional, you’ve seen it all. From the potential job candidate who acts like the bee’s knees to the person who struggles to articulate a thought in an email. It’s the staffing industry after all, and everyone is after that next big professional break and they think you’re going to be able to give it to them. I’m sure you’re watching out for those job candidates who are stretching the truth, but are you paying attention to those who are trying to take on the role of the Big Bad Wolf and lie on their resume?

As you well know, lying on a resume is not as uncommon as many outside the staffing and recruiting industry might think. According to Statistic Brain, 53 percent of resumes and job applications contain falsifications. ADP has reported that 46 percent of employment, education and/or credential reference checks on job applicants have revealed discrepancies between what the applicant provided and what the source provided.

But, why do applicants lie? Obviously, lying on a resume is foolish. If you’re not immediately caught, you will be sooner or later and those lies will immediately get you tossed out the door. Still, some job candidates still feel that lying is there best chance at getting your attention.

When you’re reviewing a candidate’s resume, are you screening it for potential fibs to outright lies? You have a number of tools that can be used to check the validity of a job candidate right at your fingertips. Your recruiting software helps you manage the details of an applicant, check resume credentials, job history and other background details as it tracks his or her progress through the entire recruiting process. With your software system acting as your ‘fact-checker’ you can more easily determine the details that are the key to catching a liar. Because of the massive amount of talent you deal with on a daily basis, it can sometimes be hard to connect the dots, which is why having a software that enables you to effectively grow, track, and manage your candidate pool is critical.

With that in mind, here are the top three things job candidates are likely to lie about on their resume that your recruiting software can help you catch:

1) Employment gaps.

Forbes reports that the most common resume lies involve playing with employment dates to hide gaps. This can be because a person is trying to hide being fired, a period of job hunting or even an embarrassing prison stay. Women may even stretch the employment truth because they believe leaving the workforce to start a family could be viewed negatively by potential employers. You can use your staffing software to better track employment dates and see if there are any inconsistencies that might pop up.

2) Experience.

It’s not uncommon for a job candidate to embellish the truth on a resume. After all, the entire purpose of that piece of paper is to get someone to make a call. However, when embellishment stretches into a grey area and the candidate can’t back up his or her claims, there are problems. You’re trying to fit the person to the right job and if a worker lies about his or her credentials and the lie isn’t caught, the resulting situation is going to be bad for everyone involved.

3) Certifications or degrees.

It’s such a simple thing, but the news doesn’t lie. Many people, even chief executive officers (CEOs) in charge of global companies, have been caught lying about the degrees or certifications they may hold. It’s an easy thing to check for and can help you immediately cross someone off the candidate list.

At the end of the day, you want to place candidates or employees that will serve the needs of your clients and reflect positively on your staffing and recruiting expertise. Using all of the tools at your disposal to find candidates that meet both of these requirements is just plain good business sense.

How staffing firms can extend social media reach (Part 2)

Let’s continue to discuss the various ways you can best leverage your social media accounts to extend your reach. As a staffing professional you could be managing multiple audiences – potential job candidates, clients and even other industry experts. While the purpose of social media marketing is easy – to create content that adds value to your brand and increases lead generation, it can sometimes be hard to know best practices.

Here are the final two suggestions for our top five list of ways to leverage your social media presence:

4) Use and promote infographics. Have you clicked on an infographic? Those extended graphics full of easy-to-digest information are everywhere and for good reason – they work. Infographics provide you with a powerful tool for link generation and can increase web traffic because they are so easy to share. Once you have an infographic uploaded online, make sure you promote it intelligently on your social media networks so that it can become “viral bait.” According to PR Marketing, best practices for creating and sharing infographics have developed (like using a qualified graphic design to make an original product) and it’s most likely in your best interest to follow them. An infographic is not intended to be a flier for your business and should not be promotional in nature. Therefore, make sure promotional details are kept to a minimum – max should be about 20 percent.

5) Create a community. Engaging your users is the premier way for your social media presence to stay active and gain a following. Guest blog posts, mentioning others when you share their content and sending out congratulatory messages are all great ways to boost a community. Guest blog posts gain a lot of attention because, just like when people used to be mentioned in the newspaper, they share with their friends the post they were included in or wrote for your blog. As a result, you get more views, Google believes you’re a popular site and boosts your search standings and more people could potentially become regular followers of your blog or social media accounts.

These strategies and others can help you extend your social media reach and provide more fodder for your staffing needs. Remember, as your network expands due to the successful implementation of a social media strategy, you’re going to need to keep track of these connections and the right staffing software will be necessary. Social media is all about building a community – make sure you don’t forget the details!

How you should gear up for the increased pace of employer hiring

The job market is on the mend and that means employers are once again looking to make some hiring decisions in the near future. After all, many businesses have just completed their annual budgets and are poised to stimulate job growth, fill empty positions and flesh out departments.

According to Right Management Research, employers are more optimistic about the upcoming year and are planning on spending money to hire and develop talent. A global survey of more than 2,000 senior human resources executives in 14 companies found that a majority of U.S. executives believe the economy is in recovery – greater than the one-third who had the same belief for 2012.

“The prevailing caution of 2013 seems to have given way to a much more positive outlook for the year ahead,” said Gerald Purgay, Senior Vice President at Right Management. “Another shift appears to be wider recognition of the strategic need to invest in talent. We know that HR executives are tuned into senior management’s thinking and planning, and they’re saying that talent development initiatives have become a top priority as their organizations build for the future.”

And, it seems a number of companies are looking to gain new employees.

“According to our findings, a majority of U.S. employers (56 percent) see limited hiring in order to fill specific openings, and 31 percent say that hiring will increase only somewhat. Just 13 percent expect significantly more hiring prompted by strategic business needs,” said Purgay.

This survey isn’t the only indicator that the jobs market is on the road to recovery. A report from the U.S. Labor Department released the first week of February 2013 also showed noticeably stronger hiring trends. Experts are predicting the trend will continue, which is boosting employer confidence.

But complicating the need to increase hiring and invest in talent is the recognition that hiring is often a drawn-out process. Businesses are creating a number of new openings and management is looking to decrease the time and resources spent on identifying the right job candidate from a pile of resumes. What a hassle that can be! So staffing and recruiting agencies are uniquely positioned to help their clients reduce that ‘time-to-fill’ metric.

Your clients are finding themselves needing qualified workers to fill position gaps for contingent employee short-term projects, long-term contracts, as well as full-time employees. Here then are some suggestions for how you can gear up to handle more orders effectively.

First, leverage your professional expertise and cutting edge recruiting software to provide the best job candidates by establishing concise work-flows to handle job orders from first contact through client billing. This ensures a higher level of client service when your clients know that you have a dependable method for fulfilling their orders. Equally important, it reduces the time and effort you spend on filling those orders.

Second, an intuitive staffing program that is cloud-based, mobile-accessible, and secure can help your recruiting team respond faster and more effectively to both client and candidate communications. This is vital in today’s 24×7 business world.

Finally, tie everything in your staffing business together with seamless contingent employee payroll integrated into your recruiting software so that you further streamline your internal processes.

When a hiring boom is taking place, you want to make sure you’re able to appropriately handle the client shuffle and find the right candidate for the right job. Your staffing and recruiting software is an integral key to helping you achieve those goals.

Are bad hiring decisions costing you?

We already know that employee turnover is a bad thing, according to some experts, and while it’s not always as the result of bad hiring decisions, it usually is. Hiring the wrong workers can lead to a lot of headaches, stress departments and halt production. Overall, it’s a thing to be avoided. However, do you know how much those bad hiring decisions are costing you?

Zappos.com, the popular online shoe retailer, claims that bad hiring decisions have cost them well over $100 million. Inc.com reports that CEO of the company, Tony Hsieh has said that hiring a bad manager can lead to a mess of problems because that one incompetent employee can turn around and hire 5, 12 or even hundreds more people who can’t appropriately handle the job.

Because of the nature of small businesses and startups, hiring fast and firing slow is common. However, Hsieh claims that he has found the opposite mantra is true and has changed staffing practices at the company as a result.

For this, and many other reasons, staffing and recruiting companies like yours are often better positioned to help their customers achieve their hiring goals. With your expertise and specialized sourcing and recruiting software, you can offer a more-effective out-sourced hiring methodology to get the right candidate in the right job.

What’s your social currency?

How much you’re worth isn’t just valued in dollars and cents. In the realm of the social sphere there is such a thing as social currency. Derived from Pierre Bourdieu’s social capital theory, the term is defined as the actual and potential resources that are created by a brand or person’s presence in social networks and online communities.

According to the 2013 Social Currency Impact Study by Vivaldi Partners, Subway ranks as the number one brand in the United States in terms of social currency. Researchers measured organizations’ social currency by utility, information, conversation, advocacy, affiliation and identity. Subway achieved its coveted status because it performs high on all six social behavior dimensions and impacts customers through consideration, purchase and loyalty. According to Marketing Profs, the sandwich company not only has a large Facebook and Twitter following, but it also has high engagement levels and sells promotions without coming off as pushy. That’s all good for Subway, as it translates into increased sales and a growing number of followers, but what does this mean to you and me in the staffing industry?

Social currency isn’t just something a popular food chain can gain. You can also impact your social currency and become a thought leader within the staffing community and with current and potential clients. While the number of followers you have does impact your social currency, it’s not the only factor in play. The quality of those followers is important. For example, while Dunkin’ Donuts had 80 percent fewer Facebook and Twitter followers than its main rival Starbucks, its fans are 35 percent more likely to recommend the brand, reports Fast Company.

So, as a staffing professional, how likely are your clients and potential job candidates to recommend you in a social space? Remember that interaction, as long as it isn’t complaints, is a form of social recommendation, even if they are not directly praising you or your company. Every time your followers Retweet you or Like a Facebook post you are getting social cues that indicate your power. That person is taking the time to actively spread your message and opening your brand up to greater social currency potential.

Consider the merits of your social media strategy in terms of the value it brings to your organization. The analytic quality of the social currency formula can help you pinpoint whether or not you’re succeeding or need to alter current practices. Using your recruiting software as part of your social media strategy for job postings is also one of the more important tools at your disposal.