Preventing the No Call No Show
Nothing frustrates you more than wasting your time putting an employee on assignment just for them to fail to show up. Certainly there are legitimate reasons for the absence – car broke down, child is sick, etc. but the reason doesn’t prevent you from scrambling around to find a replacement or make up for the disappointed client. This phenomenon isn’t new and affects staffing firms all across the country. We compiled a list of the best solutions that we have heard for preventing the no call no show.
- Clear Attendance Policy – most importantly, have a clear written attendance policy establishing the expectations with the employee.
- Monetary Incentives – incentivizing employees to maintain good attendance records pushes employees to try to overcome whatever causes them to be absent such as finding alternative transportation or childcare. Setup an attendance program providing the employee with a bonus if they have good attendance.
- Fun Incentives – some employees may be more incentivized by a big prize than a small monetary bonus. Increase the fun factor by creating a raffle for a noteworthy prize. Each day, week, or assignment when the employee has good attendance results in an entry into the raffle.
- Competitive Incentives – if money and prizes don’t incentivize the employees towards better attendance, then perhaps friendly competition will instead. Reward the employees with the best attendance across the branch or company. If the assignment is big enough, the competition could even be narrowed to that level too. Announce the leaders in the attendance “race” as the contest runs. The competition could inspire employees to improve their attendance or keep up their good attendance.
- Be the Better Assignment – some employees don’t show up for an assignment, because they receive a last minute call from another staffing agency offering them better pay. Offer competitive wages in order to win the last minute war for the employee.
- Call Ahead – a call placed to the employee the night before reminds them of the upcoming assignment and ensures there is no confusion over schedules.
- Wake Up Call – a call placed the morning of the assignment may serve as a wake-up call to an employee who may have otherwise over-slept. The Call Ahead and Wake Up Call methods seem like significant extra effort, but technology can help you. Call-Em-All is an automated call and texting service that allows you to alert and remind your employees. With this service integrated to your staffing software, you can pull your employee lists easily and the overall effort to call ahead is minimal.
- Overbook – no matter how much effort you put in to preventing the no call no show, you may always experience it. Instead of spending your time and money on prevention, you could plan for the inevitable event. Overbook the assignment. If the assignment calls for 10 employees, assign 11. It may cost more, but it eliminates the need for last minute scrambling and avoids disappointing the client.
- Employee Standby – if overbooking each assignment is overkill, keeping several employees on paid standby helps cover the no call no shows of multiple assignments.
- Reputation – when an employee has poor attendance, do not place them on future assignments and let them know the reason. When called for employment checks, share the poor attendance record. The poor reputation will eventually get the employee to improve.
The solution to preventing the no call no show may not be found in one single approach. Instead try combining several complimenting approaches to help reduce the occurrence and maintain happy clients.