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Good news for staffing and recruiting professionals: More Americans are quitting their jobs

As a staffing and recruiting professional, what constitutes good news? Could it be more new clients signing on for your services? Or, could an increase in the number of Americans quitting their jobs be the positive news you are looking for? A recent report from the U.S. Department of Labor claims that more Americans are quitting their jobs, which suggests to experts that people are growing more confident in the job market. And that means that your potential pool of candidates could be growing.

The Associated Press reported that the number of workers who quit their job in April 2013 increased 7.2 percent to 2.25 million. This increase in the number of workers who quit their jobs in April is less than February’s level, which was the highest recorded in 4.5 years. While more Americans decided to quit – more also found new career opportunities. Overall hiring also increased in April 2013, as employers filled about 4.4 million jobs during that month – a 5 percent increase from March.

The report from the Department of Labor indicates that the number of professionals seeking new opportunities is on the rise and more employers are looking to either expand their staff or replace roles that have been left vacant. While the economy has not reached the positive level seen before the Great Recession, it is showing signs of steady improvement.

Employers are still cautious of the state of the economy, however, staffing companies are seeing more orders for temporary positions as employers look to bring on staff to handle their short-term business needs without committing to full-time employees.

“We’re still stuck in this labor market where employers don’t have a lot of conviction,” said Lou Crandall, chief economist at Wrightson ICAP LLC in Jersey City, New Jersey, according to Bloomberg. “You’re still talking about levels that are bouncing around in a range without a whole lot of upward tilt to it.”

Staffing and recruiting professionals who are noticing the uptick in the number of candidates looking for new opportunities on the market may find that they need more capable recruiting software. As has always been the case in staffing and recruiting, reducing your ‘time to fill’ ratio is a key measure of your success in a competitive market, and high performance staffing and recruiting software plays a crucial role in this.

As the economy continues to improve, investments in the right process-management tools will become increasingly important. How is your recruitment firm prepared to deal with the influx in business?

Three interview questions staffing and recruiting pros should always use

Even the strongest staffing and recruiting professional can brush up on his or her skills. Reviewing one’s interviewing techniques can help a staffing professional gain the necessary knowledge he or she requires to determine whether a potential hire is the right person for a job. To ensure that the information contained in your staffing software is complete and as fully fleshed out as possible, use a combination of questions in an interview. These three questions will help you better determine the strengths and weakness of a potential hire.

So, tell me about yourself
This is often the universal way any hiring manager or staffing professional will begin an interview because it allows the interviewer to take a step back from the process and see how the potential hire takes control of the conversation. A mumbled or disjointed answer can indicate that a potential hire is unable to think on his or her feet and even complete the simple task of communicating who they are as a professional.

Why do you want to work here?
This is a tricky question, but one that a potential hire should most likely understand. What this question really asks is “how much do you know about the company?” As a result, it is the ideal opportunity for you to examine how much effort the person has put into the interview. Youtern reported that researching both the company and the interviewer is a recommended step in the meeting process, which means that a candidate who fails to do either or both shows a lack of commitment and dedication.

“Answering this question also allows a candidate to give a confident response that basically says, ‘I picked you!'” Vickie Austin, business and career coach, told the news source. “Without being presumptuous, the person can boldly attest to the fact that they screened this company, then express the desire to make a difference working for them.”

Tell me about a challenging situation that did not end well
If a recruiter really wants to gauge how a person will react in the workplace, sometimes it’s best to understand his or her faults before their strengths. By specifying that the situation had to end poorly, you are setting the person up to describe a situation in which he or she failed to perform well. If the individual says no situation like this exists or can’t think of one, he or she is most likely inexperienced or brushing over the truth.

Staffing and recruiting professionals like you are probably already using questions like this, along with a variety of other tools, such as video interviews, personality assessments, and staffing and recruiting software, to help you find the candidate that best fits your customers’ needs. It’s up to you to stay on top of your game to fill the order first!

Staffing and recruiting pros get it right: Google admits its famous “brainteasers” are useless for hiring

Back in March I wrote about how Google used a special algorithm to aid in hiring. Now they’re making hiring news for a different reason. Really, does any other company make as many headlines concerning hiring in traditional media sources as Google? The answer is most likely no, which is why when the tech giant admitted that its famed brainteasers, which were used to determine the qualifications of candidates, weren’t the best practice, both staffing and recruiting professionals took notice.

Brainteasers found useless in hiring at Google
The New York Times reporter Adam Bryant interviewed Laszlo Bock, senior vice president of people and operations at Google, and there were some surprising clips. According to the news source, Bock claims that internal studies the company has done have found that brainteasers were pretty useless and more traditional hiring methods are actually worth their salt – surprise!

“On the hiring side, we found that brainteasers are a complete waste of time. How many golf balls can you fit into an airplane? How many gas stations in Manhattan? A complete waste of time. They don’t predict anything. They serve primarily to make the interviewer feel smart,” Bock told the news source.

Bock went on to say in the interview that structured behavioral interviews are a better method for assessing potential candidates, according to the news source. The real key to the entire process is consistency to determine which individual is the best for the position.

“Behavioral interviewing also works — where you’re not giving someone a hypothetical, but you’re starting with a question like, ‘Give me an example of a time when you solved an analytically difficult problem.’ The interesting thing about the behavioral interview is that when you ask somebody to speak to their own experience, and you drill into that, you get two kinds of information. One is you get to see how they actually interacted in a real-world situation, and the valuable ‘meta’ information you get about the candidate is a sense of what they consider to be difficult,” Bock told the news source.

GPAs fall out of grace with Google
A Google study has found that brainteasers are worthless in determining the candidate who will best perform. In addition, the company’s past reliance on grade point averages is also a waste unless a person is just a couple years out of college.

“After two or three years, your ability to perform at Google is completely unrelated to how you performed when you were in school, because the skills you required in college are very different,” Bock told the news source. “You’re also fundamentally a different person. You learn and grow, you think about things differently.”

The company also found that selecting leaders from outside the organization required a more detailed approach.

“On the leadership side, we’ve found that leadership is a more ambiguous and amorphous set of characteristics than the work we did on the attributes of good management, which are more of a checklist and actionable,” Bock told The New York Times. “We found that, for leaders, it’s important that people know you are consistent and fair in how you think about making decisions and that there’s an element of predictability. If a leader is consistent, people on their teams experience tremendous freedom, because then they know that within certain parameters, they can do whatever they want. If your manager is all over the place, you’re never going to know what you can do, and you’re going to experience it as very restrictive.”

Besides providing an “AHA” moment for hiring managers who may have been reluctant to forgo traditional interview methods for the less-orthodox options Google touted for its success, this may also demonstrate the evolving trends in hiring. But I think that staffing and recruiting pros, with their deep experience and recruiting software can and do beat Google at the hiring game with great regularity.

Social media identifies the passive job seeker

Social media networks are such an ingrained part of the cyberspace community that it is almost hard to believe that there was once a time when they didn’t exist. Facebook, Twitter and LinkedIn have all become an essential cog in the machine of proactive user engagement, with millions of people happy to post thoughts, photos and life status updates at a moment’s notice.

This willingness to share experiences or like certain events or brands has seen a subtle shift in the way that companies approach the retail marketplace, drawing on the rich seam of user-provided data to enhance their own business objectives and goals. While the focus has been primarily on selling concepts and products to an online consumer population, the staffing software sector has also seen the value in identifying potential job seekers through social media activity and targeted recruitment techniques.

“It’s giving employers a lot more information to act on,” said Ray Wang, CEO and principal analyst of Constellation Research Inc., according to Workforce.com

Turned upside down
Social media has, in the opinion of industry analysts, turned the recruiting world upside down, in many ways shifting the employment search from a potential candidate to the recruiter or company themselves. With millions of job openings not only being posted online everyday but also being sent directly to both active and passive job seekers, the social network is no longer just a conduit for displaying an individual lifestyle.

“Social media features will become a permanent part of recruiting software systems, but the transformation is far from complete,” said Chris Gould, senior director of the talent acquisition solutions group for Aon Hewitt, according to the news source. “We are seeing a lot of consolidation in the marketplace as HR vendors try to gain traction in this space. But they are still figuring out how to integrate them into their talent suites.”

The challenge for recruiters and human resource managers is to ensure that social media networks are able to to provide the information or data that will identify whether a prospective candidate is right for the job, and (conversely) if there is anything in a user’s history that runs a red flag up the virtual flagpole. With virtual interaction no longer limited to the PC or laptop, recruiting software has to be flexible enough to cover mobile devices and other established electronic communication tools, all of which ensure that the job seeker is constantly connected, and by association, available for contact.

Virtual launching point
According to the BBC, social media is now a crucial tool in the recruiting software field, with hiring managers increasingly using professional sites such as LinkedIn as a means of checking out a candidate profile. A recent survey of the human resources sector showed that 65 percent will use the information presented as a means to determine relevant experience, with a virtual presence deemed to be essential as a “launching point for job seekers.”

The study also revealed that educational background was an important facet of the data mining process, with 38 percent of those surveyed citing this as what they looked for first, although for 37 percent of respondents, references and not activity was key. However, there are some signs that despite the high-profile nature of social networks and their potential relationship to recruiting, they may still be lacking in translating job search to successful employment, with the BBC reporting that only 2.9 percent of hires could be directly attributed to social media.

“My anticipation is that we will see more ‘social sharing’ applications that will integrate with mobile, social media and customer relationship management or applicant tracking solutions,” said Gould. “These apps will make it easier to share jobs and will provide the ability to track click-throughs and sources.”

Professional contractors demand increased work flexibility from recruiting and staffing firms

The evolution of the workplace has created a new balancing act for employers and recruiting and staffing professionals. Millennial professionals, especially those in the creative and information technology fields, are looking toward the changing workplace as a sign that they need to be entrepreneurs. They are optimistic and idealistic that even if they are unable to get traditional employment, they will be ok because they are empowered by technology and a different way of thinking, reports The Miami Herald.

This mindset has led to an increase in the number of workers who are either completely freelance or working for themselves part time. More and more workers are looking at non-traditional employment options with the help of the digital evolution.

A new survey from oDesk has found that 72 percent of freelancers who have “regular” jobs are looking to quit and work entirely for themselves. According to Staffing Industry Analysts, 61 percent of those respondents are planning on quitting their job in the next year or two.

“We believe that the barriers of Industrial Age work simply don’t make sense for businesses that want to get more work done, or for workers who are demanding more freedom,” said oDesk CEO Gary Swart, according to the source. “No one today wants to be confined to a cubicle. As independent professionals embrace this freedom, hours worked on oDesk have increased eightfold since 2009.”

The study has found that this expansion in the idea of freelancing for a living is partially coming from the expansion of the work-life balance movement. Workers are looking for greater flexibility, which is now possible because of mobile technology.

“They are willing to trade traditional work experience for something that provides more freedom and flexibility,” said Swart. “They don’t want to be confined to a cubicle.”

As a staffing and recruiting professional, don’t for a minute believe that this will negatively impact business. With the right strategies and recruiting software, you can capitalize on this new trend. Businesses still require the work to get done, even if workers are not flocking to the corporate world. With the changes to the workplace, many organizations are now relying on these freelance workers or contingent forces to get things done. Capitalize on this need of workers and hiring managers by using staffing software to identify, place, payroll, and manage the right freelance worker for the job.

How cloud-based recruiting software can improve the coordination of your staffing and recruiting professionals

As the future of information technology infrastructure, the cloud is here to stay. What many small- to medium-business owners are finding is that cloud-based applications are at the forefront of advancing the services of localized brands. For small and medium staffing and recruiting firms, the cloud allows professionals to focus on core business practices instead of wasting company hours on IT issues.

Cloud offers accessibility
Cloud computing allows staffing and recruiting professionals to log onto a website and access all the tools and programs that employees require to do their jobs. The centralization of information and contact solutions makes it easier for workers to collaborate on projects and converse about day-to-day tasks that need to get done. All of the office productivity tools like email, calendars, word processing, databases, invoicing, CRM and – most importantly — the staffing and recruiting software containing candidate tracking is accessible in one place on any device – even mobile options like tablets and smartphones.

Cloud offers a central communications platform
How are staffing professionals in a recruiting firm contacting each other? With the myriad devices, software, programs and applications used for connectivity now available, it can get confusing or promote time wasting. Using the communication platforms offered by a software as a service (SaaS) recruiting software option allows everyone to get on the same page. The other tools like texting and phone calls are still available for use, but when available, professionals should use the most common denominator tool. That means that your recruiting and staffing software becomes the ‘depository of record’ for all of your critical communications and interactions between clients, candidates, employees, and other staff members.

Cloud offers central programs
Using staffing and recruiting software in the office offers workers the ability to increase productivity. Because of an investment in the cloud, an individual doesn’t have to be in the office at his or her desk to get the full benefits of the program. A cloud-accessible software program that allows a worker to check on the status of projects and communicate with clients, potential job candidates and coworkers is the cherry on top for productivity. With mobile smartphone support, instead of having to run back to check on something or send an email, a staffing professional can whip out his or her smartphone or tablet and get the answer right now. This can help increase productivity and allow workers to cultivate a more collaborative attitude in and out of the office. The need to constantly be plugged into a cubicle is gone thanks to the use of cloud-compatible staffing and recruiting programs.

Cloud offers increased ability to track clients, candidates
In the competitive field of staffing, a professional needs to know exactly where his or her potential candidates for positions are in the interview process. This is about ensuring that clients are hiring the best candidate you can provide them and getting your workers competitive jobs in their field. As a professional, it’s important to know what companies are hiring for a set position and who you can have in the pipeline for the job. Cloud-accessible recruiting and staffing software gives you that ability, enabling you to track everything as it comes through with an easy-to-use interface.

While the attributes of cloud-based software are readily available in enterprise hosted systems, cloud-based software offers several other benefits. These include simplified deployment, no-headache maintenance, easily scalable growth, and consistently manageable IT costs. As a staffing and recruiting professional, the time is now to consider the merits of using a cloud-based system. SaaS cloud software allows workers to increase their productivity and collaborate on projects easier than ever. Is your staffing and recruiting company using the cloud?

Financial services industry faces increased staffing and recruiting needs

The financial industry is facing a change revolving around staffing. According to a Robert Half Global Survey, finding and keeping strong employees has proven difficult for companies in the industry.

“While some areas within financial services institutions have seen cutbacks, other more profitable product lines are receiving further investment which has resulted in additional hiring,” said Neil Owen, global practice director of financial services recruitment for Robert Half. “This is creating challenges in finding the requisite staff to capitalize on emerging opportunities. Competition for the industry’s top talent continues to intensify for middle-office and support roles, particularly accounting and finance, as well as operations positions.”

As a staffing professional, you have a clear understanding of what employees are looking for from their employer. If the finance industry is undergoing such a rapid change in employment satisfaction, you could find yourself with more clients looking to fill empty positions. Employers in the financial industry may not only be looking for more employees than usual, but the quality of potential candidates must meet their criteria.

According to the survey, a talent shortage is impacting the industry. The need for finance professionals is on the rise, but less-and-less high-quality employees are available, which is creating increased market demand.

“Institutions around the world need staff who can manage fundamental business needs, drive profitability and ensure compliance mandates are met. Building a team with these skills has become increasingly difficult as firms face situations in which the demand for skilled professionals often outweighs the supply,” said Owen. “A combination of factors, including heightened demand for skilled specialists in financial services, the growing need for regulatory expertise and operational changes taking place in the sector, may exacerbate current retention challenges. Employers will need to focus on competitive compensation, progressive perks and rewarding career paths to keep their best people.”

As a staffing professional, it’s important to deliver clients the right potential job candidates who can provide a wide array of skills and the ability to learn individual system processes that are unique to the organization. Recruiting software can help you locate and track the potential job candidates who can wow executives and hiring managers. The diverse array of social tools made available to you, and the ability to harness this resource and manage job candidates for every position allows you to fit the needs of the financial services industry.

Regardless of whether a company is small or large, selecting the right candidates from the very beginning will provide a recipe for success in the competitive marketplace of financial services. Your skills in recruiting and the various tools that you have mastered will allow you to locate and expertly prepare a potential job candidate for a client interview. With staffing software, you will be better able to not only track this person as they work their way through the interview process, but also gauge how well the candidate is prepared for other positions that customers are trying to fill if they do not get the first position he or she interviews for.

In the financial industry, there are a lot of details and certifications to check for before you’re able to decidedly choose one job candidate over another. Use cloud-accessible software to help you make the best hiring decisions.

Are you seeing an uptick in the number of finance clients you’re handling?

Generational diversity in the workplace Part 2: How it could impact your recruiting and staffing decisions

In our previous post on generational diversity we identified the key differences between younger and older professionals. “Traditionalists,” those born before 1946, most likely experienced World War II rationing, and baby boomers, those who were born between 1946 and 1964, often have a differing opinion on workplace etiquette compared to the younger groups. The younger generations include generation Yers who were born between 1965 and 1985, and Millennials, those born after 1985.

However, the issue is more complex than just throwing out some rudimentary reasons why one generation may disapprove of the other. The continuity of workplace equilibrium is important for the strength of businesses as a whole. Recruiting software – which can help to reduce subjective decision-making that can get you into trouble with the EEOC — can help you create the right balance between the generations because there is not one inherently better generation in comparison to another – just differing viewpoints and work practices. It is up to us as staffing and recruiting professionals to recognize the strengths and weaknesses of all generations when providing candidates for hire to our clients (and that’s a big responsibility!)

Each generation has a different expectation for their careers and personal lives; so by measuring aptitudes accurately, we’re better able to fill positions and create a cohesive team in a workplace. As a result, each one can offer valuable experiences — it’s just about trying to get the right balance, like a seesaw.

“It’s easy to group employees by generational differences, but we all have different personalities, and different competency levels,” Stephanie Drake, executive director of the American Society for Healthcare Human Resources, told Hospitals and Health Networks News. “So it’s important to help those employees work with each other, learn from each other, and be able to leverage each other’s innate skills.”

While generational conflict may break out, it’s more likely to happen because of simple misinterpretations. For example, Millennials’ comfort and lack of rigidity when interacting with upper management may come across as disrespectful to a baby boomer. However, in most cases the respect is there, it just doesn’t equate to a fear of questioning. Millennials are very final product driven and the quicker the better. So, instead of standing attention and waiting until they are addressed, Millennials are more likely to go right up to a manager and start questioning or discussing their ideas.

As with many things, communication between the different age groups is paramount to the continued success of the group. According to some testimonials, setting up a system of understanding and age diversity training may be the best method of integrating the various generations within a single department or office.

“One of the things that we encourage is to understand that taking the time on the front end as a supervisor can certainly benefit you and the employees because you’re helping them to gain confidence, to feel comfortable, to be independent and make decisions,” Lauren Hill, director for diversity and staff development at Beaumont Michigan Hospitals, told the source.

Often, traditionalists or baby boomers feel that generation Y or Millennials are not focused or paying the proper attention to something at a given moment. However, it is that same scattered approach that may allow these younger generations to complete a variety of tasks at the same time.

“[Generation Yers] may still be as productive as the boomers – it’s just how they do their work that’s different. They’re very savvy at the computer, the phone, GPS, tablets. They know how to leverage technology to increase productivity. As long as they have access to that technology, they can be very productive,” Christine Ricci, a healthcare human resource professional, told the source.

Balance the strengths and weakness of both generations to better create a cohesive workplace that thrives in all scenarios.

SEO face off: Google versus Bing. Which is better for your staffing and recruiting firm?

As a staffing and recruiting professional, you understand that how you are perceived by your peers and the stances you take will develop your personal brand. You also know that those qualities hold true for your digital presence or brand. You’ve worked hard to craft an individualized personal brand that thrives on successful and ethical staffing practices. Part of this process is the creation of a search engine optimization (SEO) strategy. That’s why knowing how to leverage the differences between Google and Bing is important.

From the largest corporate brands in the world to the individual person, the successful SEO strategies deployed by one or many people have helped boost market success in a number of ways. However, when you are crafting an SEO strategy for yourself or your organization, are you aware of how your SEO keywords and branding will appear in different search engines?

If you’ve watched television in the past year, you most likely would have seen the marketing campaign Bing has taken on to encourage the average internet user to switch from the “ultimate power” Google to Bing. Entrepreneur reports that the main theme of the campaign suggests that blind internet users prefer the search engine results of Bing over Google by two-to-one.

Experts question whether Microsoft’s Bing has managed to finally advance enough to pose a threat to Google. Besides simple user preference, marketers and you as a staffing professional may need to question whether your SEO strategies are friendly to both search engines, because if not, you could be hurting your business.

According to a study by AdGooroo, Google’s AdWords algorithm still outperforms Bing Ads by serving 7.3 million more ad impressions in shopping and classified categories. However, for those staffing professionals working in the finance industry, watch out – Bing outperformed Google in the financial services category by nearly 30 percent – 5.31 million ad impressions versus Google’s 4.11 million. In all other categories, including: travel, education, computer and internet and business, Google may still reign supreme in ad impressions, but the gap between the two is closing, which means that SEO strategies need to integrate best practices for both search engine algorithms when possible.

Research conducted by experts at Entrepreneur found that Google still provides more relevant information for searches than Bing, but Microsoft’s search engine manages to integrate social networks better. The company’s contacts with both Facebook and Twitter has allowed Bing’s developers to display more social data to the average user of Bing. For recruiting and staffing, this social networking advantage may be significant.

As a result of all of this, your SEO strategy should comply with both search engines’ specialized algorithms. In addition, you should be prepared to search for potential job candidates using both tools when integrating information into recruiting software. If the differences between Google and Bing can impact searches relating to your business or personal brand, then those differences can certainly make an impact on how one candidate compares against the other in the digital sphere. Are you prepared to develop SEO strategies for both search engines?

Four useful mobile phone applications for staffing and recruiting professionals

As a recruiting and staffing professional, you are always going to be on the go, which is why having the greatest tools at your fingertips is important. For many people, the smartphone has become like a second appendage. Mobile application developers have designed an amazing array of applications that you can use every day for the platform of your choice that can help you be more organized and productive in your recruiting and staffing efforts.

Consider the merits of using a few of these four mobile applications for professionals:

1) Evernote. If you’re looking for an effortless note-taking application that allows you to synch these tidbits of information with all of your devices via the cloud, then Evernote is the answer. This application is effortless to use and has excellent search capabilities if you’re one of those people who is constantly jotting something down. In addition, the stacking feature of this application allows you to organize notes in a folder system. You can take more than simple text notes with this tool. Evernote designers have given you the ability to save images, tag videos and record audio as individual notes themselves. The designers of Evernote have made sure to deliver on their promise of creating an easy-to-use application that is accessible where ever and when ever you need it.

2) Chrome. If you’re a fan of Chrome’s desktop interface than you should do yourself a favor and download the iPhone Chrome application. This mobile app isn’t much different than the Safari browser, except the interface is easier to use and has a few more features. The real difference between the two different browser applications is Chrome’s Omnibox or combined URL address and search bar, reports PC Magazine. Google’s Chrome is, according to the company, the most popular web browser for both Mac and PC users, so it makes sense that so many people are excited to see the mobile application finally come to life.

3) Dashlane. Don’t be too embarrassed if you have to admit that you’re one of those people who constantly forgets passwords. Like the phrase goes, “there’s an app for that!” For iPhone users, Dashlane has won the hearts of reviewers at PC Magazine. The simple design of the password manager application allows you to auto complete some information so that you’re not retyping the same information over and over. Because this nifty little tool contains all of your password information for work and personal accounts, you’re going to be directed to create a very strong password for this tool. However, some may believe that a password manager application is worth the convenience and peace of mind. The free version of this application does not allow you to log into sites automatically from the app, but the Premium option, which as of May 2013 cost $4.99 a month, will allow you to click the website you want and directs you there from the password manager interface.

4) Hootsuite. If you’re constantly on social network sites you might benefit from the use of a social media management tool. Instead of logging in and out of multiple social media interfaces like Facebook or Twitter, use Hootsuite to update both of them at the same time. The interface is easy-to-use, simple in design and provides you with a number of fun features.

In addition to using these applications on your phone, a recruiting software that is cloud accessible is also key for ultimate productivity. Bond offers a mobile application that gives you access to your critical recruiting and sales data. Don’t let yourself fall behind the competition because you constantly have to walk back to a desktop and log into a system to check something. Get all the answers you need right from your phone. What mobile tools are you using as a staffing professional?