Services
An Experienced Services Team That Drives Results
From your evaluation to implementation, training and ongoing support, Erecruit’s experienced professional services team is here to support you every step of the way.
Erecruit’s management and project team staff have extensive experience in the staffing industry, have successfully implemented enterprise software for top 100 global staffing firms and the Fortune 200 and combined have supported more than 100,000 staffing software users globally.
We use that wealth of knowledge when suggesting business process improvements, software configurations and delivering training services to provide the best enterprise staffing software and support services.
Our professional services and support teams’ goal is simple: provide proactive recommendations, support and services that ensure you get the maximum return on your investment in Erecruit enterprise staffing software.
Services that transform your business
As with any project, success rests on the people involved. Not unaccustomed to redefining industry trends, Erecruit employs a unique approach to ensuring our clients receive the highest quality product possible, as well as a level of service to match it.
Want to be better? Not only does our staffing software positively impact productivity, combined with advice from our team, who has helped staffing firms streamline everything from sales, recruiting, time & expense, billing, payroll and reporting processes, we help you cut waste and produce superior results across your entire staffing lifecycle.
With your every step of the way
Implementation
Our implementation process incorporates proven methodologies with frequent feedback loops and unified decision-making across the business process evaluation, configuration, change management, training and deployment phases that provide immediate impact and results. Erecruit approaches all customer relationships as a true partnership, one which strives to work together to achieve great results. All partnerships involve Erecruit working with your team to ensure the implementation and ongoing operations are successful.
Data Conversion
Our team has extensive experience in migrating data from a variety of legacy and modern databases from numerous recruiting, staffing, CRM and financial software applications. We work with your team to assess and make recommendations for proper data cleansing and understand the importance of migrating the data correctly to ensure successful go live and use of Erecruit’s staffing solutions across your organization, both in the short and long term.
Training
Training is a critical part of the deployment process. It’s why we provide top trainers that have years of staffing experience to bring you up to speed fast. During implementation, we work with your team to build a blended, hands-on training program that consists of the following:
- Onsite training: our trainers come on site and provide your team with dedicated, personalized training based on your specific needs.
- Virtual training: a convenient option for remote staff or for when a refresher course is needed, our trainers conduct all types of sessions online, from new user sales and recruiter training to in depth payroll, billing and reporting training.
- Self-paced training: a great solution for those wanting to revisit a previous training course or learn on their own, Erecruit’s training guides help users learn the system in an easy-to-understand, step-by-step format.
People first. That’s our support motto.
Erecruit’s number one priority is to ensure that all our clients receive unparalleled support and fast turnaround times to keep them using Erecruit as productively as possible. We are committed to helping answer your questions and resolve issues quickly and efficiently. Our client support team is comprised of specialists that help answer questions and resolve issues fast. They also have direct access to top developers when needed most. It’s all about partnering you with Erecruit service personnel that have staffing domain expertise so we can help you work more productively.
Want a more personal touch?
Contact our support team directly.
SUPPORT
617-535-3355