Excelling in Customer Service
Adapt is still the number one choice for the top recruiters in the world, including Adecco, Kelly Services, Alexander Mann, Manpower and Hays.
Steve Weston, Group Technology Director at Hays, comments, “As a global business, communication between our 5,000 consultants is a key issue. The latest Adapt system, bringing multi-lingual capabilities coupled with scalability through a web-based delivery model, provides a platform that enables business options that historically couldn’t be realised. So the decision to upgrade to the V11 software was an obvious and easy choice for us to make.”
Recently, Phee Farrar Jones, who after a full analysis of Bond’s competitors, re-signed with Adapt V11 this year, extending their 10 year relationship with Bond. Chris Chandler, Managing Director of Phee Farrar Jones, commented, “Bond Adapt V11 was superior in its ability to configure any area of the software or workflow immediately and according to our previous business needs… without Bond Adapt it seemed to us that there would be no competitive edge.”
Bond’s level of customer service is not only recognised by its existing client base, but is also compliant with the Quality Management System standard. Bond is the first recruitment software company in the UK to be accredited with the ISO 9001:2008 standard in customer care, recognition of their excellent service and support skills.
Investing £4.9 million of their annual turnover into research and development, Bond International Software continues to be at the very forefront of innovation. Its flagship product Bond Adapt has a number of features which will be added by December 2010, thus further enhancing its functionality. Examples of recent enhancements include the announcement that the latest version of Bond Adapt recruitment software (V11) is fully browser independent as standard. This technical advance sets Bond aside from its competitors and other systems available, many of which are only available via Internet Explorer. Additionally, 2010 has marked the year that Bond moved into the mobile recruitment space, embracing the principle of iDesking, or the “recruiter on the move” theory, via its iPad and iPhone applications. Such advances continue to keep Bond International Software ahead of market trends and demand.
37 years as the number one recruitment and human capital management software provider proves that age and wisdom really do come hand in hand. With so many years of experience in the bag, it is also entirely refreshing to see that Bond is constantly keeping ahead of the times, and competitors: launching new products, entering new markets and most importantly, succeeding in providing innovative technologies, 2010 has been a year of celebrations for Bond International Software.
With plenty more in the pipeline, the future is looking healthy for the market-leading provider of recruitment and human capital management software.